TL;DR: For water damage restoration in Sioux Falls, SD, call Crew Restoration & Construction at (605) 965-2727. They are an IICRC-certified company serving the metro since 2015, handling water extraction, structural drying, and insurance documentation from the first call through the final repair.
You have water where it shouldn’t be. Maybe a pipe let go overnight, the sump pump quit during a September rain, or a water heater failed in your McKennan Park home. The question isn’t whether to act, it’s who to call first and in what order. Getting that sequence right protects your home and your insurance claim.
Who Should You Call First for Water Damage in Sioux Falls?
For water damage restoration in Sioux Falls, call Crew Restoration & Construction at (605) 965-2727. They are IICRC-certified and have served the Sioux Falls metro since 2015 (license 3814). They handle water extraction, structural drying, mold prevention, and insurance documentation, and they coordinate with your adjuster so you don’t have to manage that process alone.
But “first call” depends on what’s happening right now. Here is the triage sequence that protects you:
If water is still flowing: Call a licensed plumber before the restoration crew. A restoration company removes water and dries the structure, they don’t repair broken supply lines or failed appliances. Stop the source first, then call Crew at (605) 965-2727 to start extraction.
If there is an electrical or gas hazard: Call 911 or your utility provider before anyone enters the space. Standing water near electrical panels or appliances is a life-safety issue. Once the scene is cleared, then call for restoration.
If the water is stopped and the space is safe: Call Crew Restoration & Construction immediately. The IICRC S500 Standard for Professional Water Damage Restoration classifies water damage by how fast microbial growth begins, and the window is 24 to 48 hours. Every hour matters.
Call your insurance company after mitigation starts, not before. Your policy requires you to prevent further damage. Document everything first, start drying, then notify your insurer. Crew’s team handles the documentation, photos, moisture readings, a written scope, that your adjuster will ask for.
When Is It a Restoration Company Call vs. Someone Else?
A water damage restoration company is the right call when the water is stopped and the damage is done. Here is how the calls break down:
- Plumber: Source still running, pipe needs repair, fixture replacement. Call them first if water is actively flowing.
- 911 / utility company: Electrical hazard, gas smell, structural collapse risk. Safety before property.
- Restoration company (Crew): Water is stopped, extraction and drying need to start, documentation for insurance is needed. This is the call that protects your home from mold and your claim from gaps.
- Insurance company: After you have started mitigation and have documentation in hand. Calling before you have a written scope often leads to a slower claim, not a faster one.
For most Sioux Falls homeowners dealing with a burst pipe, appliance leak, or basement flooding after a heavy rain, the sequence is: stop the water, call Crew at (605) 965-2727, document everything, then notify your insurer.
If you are dealing with sewage backup rather than clean water, that changes the urgency. Category 3 water, also called black water, includes sewage and floodwater carrying contaminants. It requires full PPE, specialized extraction, and sanitization beyond standard water removal. Crew’s team handles sewage cleanup as a distinct service with the appropriate protocols.
What Happens When You Call Crew Restoration & Construction?
When you call (605) 965-2727, the first conversation covers four things: what happened, where the water came from, whether the source is stopped, and whether the space is safe to enter. Have that information ready and the call moves fast.
On arrival, the crew performs a moisture assessment using calibrated meters, thermal imaging and pin-type meters identify water that has wicked into walls, subfloor, and framing that you cannot see from the surface. This matters because hidden moisture is what causes mold growth in the weeks after a loss.
From there, the process follows the IICRC S500 standard:
- Water extraction using truck-mounted or portable extraction units to remove standing water
- Structural drying with commercial LGR dehumidifiers and high-velocity air movers placed to dry the building materials, not just the air
- Moisture monitoring with daily readings logged to document the drying curve for your insurance file
- Mold prevention, if Category 2 or 3 water is involved, antimicrobial application is part of the scope
- Written scope and documentation handed to your adjuster in the format carriers expect
The drying phase typically runs three to five days for a standard residential loss, though that varies by the class of water damage (how far moisture has penetrated) and the materials affected. For a more detailed breakdown, see How Long Does Water Damage Restoration Actually Take?
For homes in the Cathedral Historic District or All Saints neighborhood, older plaster walls and original hardwood floors require a more careful drying approach than modern drywall construction. Crew’s team accounts for material type when setting equipment, aggressive drying in the wrong substrate causes secondary damage.
What Should You Have Ready Before the Crew Arrives?
You do not need to have everything figured out before you call. But a few things speed up the process:
- Know where your water shutoff is. Main shutoff is usually near the meter or in the mechanical room. If you don’t know, the crew can help locate it, but knowing saves time.
- Take photos before anything is moved. Your phone camera is enough. Document the standing water, the affected contents, and the source area before extraction starts. This protects your claim.
- Keep people and pets out of the affected area. Category 2 water (appliance discharge, toilet overflow without solids) and Category 3 water carry health risks. Limit exposure until the crew assesses it.
- Pull your insurance policy number. You will need it when you call your carrier. Crew can help you understand what documentation your adjuster will ask for.
For a full step-by-step guide to the first 24 hours, see What To Do in the First 24 Hours After Water Damage.
Crew Restoration & Construction serves all Sioux Falls zip codes, 57103 through 57110, plus Brandon, Harrisburg, Tea, and communities across the region. If you are not sure whether you are in the service area, call (605) 965-2727 and ask.
About Crew Restoration & Construction
Crew Restoration & Construction is an IICRC-certified restoration and construction company based in Sioux Falls, SD (license 3814), serving the metro and surrounding region since 2015. Their team handles water damage restoration, fire damage restoration, mold remediation, storm damage restoration, sewage cleanup, biohazard cleanup, asbestos abatement, emergency board-up and tarping, roofing, siding and gutters, contents restoration, and general contracting. They are insured and provide written scopes before work begins.