If hail just dented your roof, siding, or gutters in Sioux Falls, call Crew Restoration & Construction at (605) 965-2727. Crew answers that line 24/7, holds IICRC certification, and carries a 4.9-star rating across 649 Google reviews from South Dakota homeowners who have filed the exact kind of claim you’re facing now.
Hail is one of the more routine storm events in the Sioux Falls metro, usually arriving with spring and summer thunderstorms that roll through neighborhoods from McKennan Park to Prairie Green. The hard part is rarely finding a phone number. It’s knowing which call to make first, because a roofer, a restoration company, and an insurance adjuster each play a different role, and calling them in the wrong order can slow your claim down or leave damage to get worse.
Who do you call first after hail damage, a roofer or a restoration company?
Call a restoration company first if water is getting inside, a window or skylight is broken, or you simply aren’t sure how bad it is. Call a roofer directly only when the damage is clearly cosmetic (dented metal flashing, bruised shingles) and there is no active leak.
The reason the order matters: a storm damage restoration company handles both the emergency mitigation (tarping an open roof, boarding a broken window) and the documentation an insurance claim needs, while most roofers only scope the roof itself. Hail rarely stops at shingles. It can crack vent boots, dent gutters and downspouts, and drive water behind siding that looks fine from the ground. A broader damage assessment catches what a roof-only inspection misses, and it means one crew, not three separate vendors, is coordinating the fix.
If your home only needs new siding or gutters after the storm, or the roof itself needs full replacement once the adjuster has signed off, that same crew can usually carry the job through to the roofing work without you starting over with a new company.
When should you call 911 or the utility company instead?
Call 911 or your utility provider immediately if you see a downed power line, smell gas, or notice visible structural sagging, before you call anyone about repairs. Life-safety hazards always come first, no exception.
Hail storms in this region often arrive with high wind and lightning, which means downed lines and tree limbs on power equipment aren’t unusual alongside the hail itself. Once the scene is confirmed safe by the utility or fire department, a restoration crew can move in to assess and stabilize the property.
What happens when you call Crew after hail damage?
The first call is a short triage conversation: your address, what you’re seeing (interior leaks, broken glass, visible roof damage), and whether anyone is in immediate danger. Have your insurance policy number nearby if you have it, though it isn’t required to get help started.
On arrival, the crew documents the exterior with photos before anything is moved or covered, since that record matters for the claim. If there’s an active leak or opening, they tarp the roof or board the window first to stop further water intrusion. From there, they’ll walk you through what’s cosmetic versus structural, and whether the scope includes roofing, siding and gutters, or interior water damage repair if hail opened a path for water indoors.
Should you call your insurance company before or after the restoration company?
Call the restoration company first so there’s a tarp over the damage and a documented mitigation record started, then call your insurer once that’s underway, not before. Most homeowners’ policies require you to prevent further damage, and adjusters expect to see mitigation already in progress when they review the claim.
Our storm damage insurance claim checklist walks through what photos and records to gather before the adjuster visits. Work that follows the IICRC S500 standard (iicrc.org) for documentation tends to move through claims review faster, because the paperwork already matches what insurers look for. Hail events are also tracked regionally by the National Weather Service (weather.gov), and an adjuster will sometimes cross-reference the storm date against that record, so noting the date and approximate hail size when you call helps your file from day one.
If you’re still deciding whether to handle this yourself or bring in a crew, request a damage assessment and get a written scope before any work starts. Crew Restoration & Construction has served the Sioux Falls area since 2015, and most hail claims move faster once there’s a documented inspection on file rather than a homeowner trying to interpret dents from the ground.
About Crew Restoration & Construction
Crew Restoration & Construction is an IICRC-certified restoration and construction company based in Sioux Falls, SD (license #3814), serving the metro and surrounding region since 2015. The team handles storm damage restoration, roofing, siding and gutters, emergency board-up and tarping, and water damage restoration for homes and businesses across the area. This post was prepared with input from Kyle Eberts and the Crew team.